Often the standard integrations for Intercom and ServiceNow aren't flexible enough to handle your complex business logic. Businesses even end up changing their practices, just to work within the limitations of their off-the-shelf integration platform.
Blackball Software specialises in complex system integrations and can advise on cost-effective approaches and best-practices.
Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support.
Intercom has raised $241M in venture funding and has over 450 + employees across its San Francisco headquarters and Dublin, London, Chicago and Sydney offices. Today, Intercom is used by the world’s most forward thinking companies—84 % of Y - Combinator companies that use a messaging or live chat tool use Intercom. Customers include larger companies like New Relic, Sotheby’s, and Shopify, and smaller companies like Airtable and Coda.
ServiceNow was started in 2004 with the belief that getting simple stuff done at work can be easy, and getting complex multi-step tasks completed can be painless. From the beginning, ServiceNow envisioned a world where anyone can create powerful workflows to get enterprise work done. Today, ServiceNow, is the cloud-based platform that simplifies the way you work. The ServiceNow cloud services automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operations and to Human Resources, creating a better experience for your employees, users and customers while transforming your enterprise.
Software platforms like Intercom and ServiceNow offer APIs which allow you to securely connect and access your information. By developing a custom integration for your business, you can automate your important processes and save valuable time and resources.
Blackball has been building software since 2004. We've built multi-national systems processing millions of data points hourly. We've built financial compliance and monitoring systems. Our software is in some of the largest manufacturing plants in the country.
But we've also built software for a huge number of small & medium size customers - from retail stores needing real-time sales info on their clients, to small businesses with an e-commerce requirement, to startups with a hot idea but not-so-hot bank balance.
And now we bring that experience to you
We don't build software anymore - in many cases your systems can be built using a mix of off-the-shelf products and No Code platforms.
However, this approach lacks one thing - experience. Blackball has a unique insight into the needs of the entire spectrum of clients and we've realized that, although different in scale and budget, most software projects have the same fundamental requirements. Customer-facing features like high-performing reports, data management & email notifications. And just as importantly, architectural features like caching, localisation, API access, multi-threading and data synchronization.
We even wrote the book about it
Get a lifetime's worth of tips and insights with our book - How to know if your software developer is trying to kill you. By developers for non-developers, this no-nonsense book will give you a strong foundation to review developers, technologies, tools and architecture for your next software project.
And all for the price of about 15 minutes of professional consultancy time - this one's a no-brainer.
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