Often the standard integrations for Freshdesk and Mandrill aren't flexible enough to handle your complex business logic. Businesses even end up changing their practices, just to work within the limitations of their off-the-shelf integration platform.
Blackball Software specialises in complex system integrations and can advise on cost-effective approaches and best-practices.
Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.
Mandrill is a transactional email API for Mailchimp users. It's reliable, powerful, and ideal for sending data-driven emails, including targeted e-commerce and personalized one-to-one messages.
Software platforms like Freshdesk and Mandrill offer APIs which allow you to securely connect and access your information. By developing a custom integration for your business, you can automate your important processes and save valuable time and resources.
Blackball has been building software since 2004. We've built multi-national systems processing millions of data points hourly. We've built financial compliance and monitoring systems. Our software is in some of the largest manufacturing plants in the country.
But we've also built software for a huge number of small & medium size customers - from retail stores needing real-time sales info on their clients, to small businesses with an e-commerce requirement, to startups with a hot idea but not-so-hot bank balance.
And now we bring that experience to you
We don't build software anymore - in many cases your systems can be built using a mix of off-the-shelf products and No Code platforms.
However, this approach lacks one thing - experience. Blackball has a unique insight into the needs of the entire spectrum of clients and we've realized that, although different in scale and budget, most software projects have the same fundamental requirements. Customer-facing features like high-performing reports, data management & email notifications. And just as importantly, architectural features like caching, localisation, API access, multi-threading and data synchronization.
We even wrote the book about it
Get a lifetime's worth of tips and insights with our book - How to know if your software developer is trying to kill you. By developers for non-developers, this no-nonsense book will give you a strong foundation to review developers, technologies, tools and architecture for your next software project.
And all for the price of about 15 minutes of professional consultancy time - this one's a no-brainer.
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