Why build a custom chatbot?
Chatbots are an effective tool for engaging with your customers, providing 24/7 access to your business and relieving your staff of mundane and repetitive work.
Simple chatbots can be fairly quickly rolled out, starting with basic tasks like directing customers to knowledge base articles. More sophisticated examples include complex tasks with multiple questions and response flow, or deep integration with your company intranet or other back-end systems. Ultimately, a good chatbot can subtantially reduce your companies support resources while improving the customer experience.
Finally, by using modern machine-learning and feedback-loop techniques, your chatbot can literally learn over time as we teach it recognize common customer queries and successful outcomes.
Should you build or buy?
In the hospitality industry there is already a lot of great off-the-shelf software and we encourage you to explore these first.
We find however, that in most cases this software will get you 80 percent of your requirements but are not flexible enough to get that last 20 percent. This is where Blackball steps in - we craft a specialist solution for you, because your data or business case is itself specialized.
Blackball's competitive advantage
Because each implementation is different - by definition - we do not offer an out-of-the-box solution as such. However, our competitive advantage is Foundation - an underlying framework we've developed which lets us quickly roll out and maintain enterprise-level software much more quickly than our competitors. Further to this, Foundation will take care of things like exception monitoring, SMS notifications, data cachingetc - freeing us up to focus on only the "customized" part of your application.
Benefits of building custom software:
Own the intellectual property
Provide your business with a unique competitive advantage
Built to suit the exact needs of your organization
Have control over how your buiness and customer data is managed
Use your own branding or whitelabel the solution and sell to others
Contact us to find out how
About Blackball Software
Blackball has been building software since 2004. We've built multi-national systems processing millions of data points hourly. We've built financial compliance
and monitoring systems. Our software is in some of the largest manufacturing plants in the country.
But we've also built software for a huge number of small & medium size customers - from retail stores needing real-time sales info on their clients, to small businesses with
an e-commerce requirement, to startups with a hot idea but not-so-hot bank balance.
And now we bring that experience to you
We don't build software anymore - in many cases your systems can be built using a mix of off-the-shelf products and No Code platforms.
However, this approach lacks one thing - experience.
Blackball has a unique insight into the needs of the entire spectrum of clients and we've realized that, although different in scale and budget, most software
projects have the same fundamental requirements. Customer-facing features like high-performing reports, data management & email notifications. And just as importantly,
architectural features like caching, localisation, API access, multi-threading and data synchronization.
We even wrote the book about it
Get a lifetime's worth of tips and insights with our book -
How to know if your software developer is trying to kill you.
By developers for non-developers, this no-nonsense book will give you a strong foundation to review developers, technologies, tools and architecture
for your next software project.
And all for the price of about 15 minutes of professional consultancy time - this one's a no-brainer.